Frequently Asked Questions
Buying & Order
1. Who are Us ?
Our mission begins in 2019, when we realized that entire generations of traditions were slowly dying out.
The making of Dreamcatchers goes back hundreds of years and has been passed down among North American tribes over time.
Unfortunately, these rites tend to disappear slowly in the same way as the last Amerindian tribes.
It is in the hope of Safeguarding that the DreamCatcher House was born !
Our goal is to transmit to the world values that are dear to us through a civilization that matters so much.
3. I have a Discount Code. How can I use it ?
1. Make sure you have added all the items you want to the cart !
2. Click on the caddy at the top right of the screen to see your shopping cart.
3. Add any special instructions for the order if needed, then click on ENTER YOUR ADDRESS.
4. At this stage, you will be able to enter the Discount Code in the tab "View Order Summary
4. I entered wrong informations. How can I change my order?
However, it is possible to modify your order informations by contacting our customer service as soon as possible:
• By writing us at the following e-mail address : firstname.lastname@example.org
• By filling out our Contact Form.
4. How can I track my Package ?
You can follow the progress of your order at any time by providing your order number and your email address, right here:
Payment & Privacy
1. What types of payments are accepted?
We accept all credit card payments including MasterCard, Visa, American Express, ApplePay ainsi que Paypal.
Unfortunately, we are not able to accept bank checks, bank transfers.
2. Are my bank details safe ?
Stripe meets the highest standards of online payment security !
All credit card payments are 100% secured by the Stripe platform, in accordance with international interbank security measures. Stripe allows you to make online purchases in complete security and peace of mind.
Your banking data are encrypted (SSL technology). They do not circulate unencrypted on the Internet and cannot be intercepted. Your banking data (card number, expiration date...) are never communicated to us.
Shipping & Returns
1. What are the delivery times?
Standard Delivery (With Tracking)
Dreamcatcher House offers a FREE delivery service to the United States ! 🎁
Estimated Delivery Time :
• 11 to 19 working days for the United States and Canada.
Secured Shipping (Loss / Theft / Breakage)
Any problem with your order? We will immediately send you a package at our expense. Yes, that's what Secure Delivery is all about ! 🚚
Estimated Delivery Time :
• 7 to 12 Working Days for the United States and Canada.
We do our best to make sure you receive your order as soon as possible 😊
Note that these deadlines are indicative, they do not take into account any exceptional event beyond our control (Customs, strike, delivery delay, etc.).